Home · Contact
Talk to a human.
Email, phone, or walk into any of our branches across Bihar. Whatever works for you.
Visit a branch
Licensed stores across Bihar, with a pharmacist at every counter.
Your bills
Lost a receipt? Pull up any past bill using the phone number you shopped with.
Where we are
Registered office.
Chemist Box Private Limited
1st Floor, Sisodia Palace,
Boring Canal Road East,
Patna, Bihar 800001, India
Our registered office handles company correspondence only. For anything about an order, contact your branch or customer care — it reaches the right team faster.
Response times
When you'll hear back.
- Order queries — check the status yourself in the Chemist Box app or at order.chemistbox.in.
- Email to care@ — within 30 working days.
- Formal grievances — acknowledged within 48 hours and resolved within 30 working days, via our grievance process.
- Data and privacy requests — within 30 working days, as set out in our privacy policy.
Still need help?
Our customer care team reads every message.